Refund policy

Refund & Return Policy

At Infinite Jersey, we want you to receive your order in perfect condition. We accept returns or exchanges only if the product is damaged or defective upon delivery.

Return & Exchange Eligibility

To request a return or exchange:

* The product must be damaged or defective.
* A clear, continuous unboxing video is mandatory as proof of the product’s condition when received.
* You must contact us within 2–3 business days of receiving your order.
* The product must be unused, unworn, and in its original condition with all tags and packaging intact.
* Requests without valid unboxing video proof may not be accepted.

Return Process

If you receive a damaged or defective product, contact us within the specified time with:

1. Your order number.
2. Clear photos of the damaged/defective product.
3. The complete unboxing video showing the package being opened.
4. A brief description of the issue.

Our team will review your request and may ask you to return the product for inspection.

Refund or Exchange

If your return request is approved after inspection, you can choose between:

* Refund – The eligible amount will be refunded through the applicable payment method.
* Exchange – We will replace the damaged or defective product with a suitable replacement, subject to availability.

The refund or exchange will be processed after the returned product has been received and verified.

Important

We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or any reason other than a verified damaged or defective product, unless otherwise approved by Infinite Jersey.

Infinite Jersey reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements or if sufficient proof is not provided.